SUPPORT HUB
HELP & SERVICES
Get step-by-step assembly assistance, read our policies, or browse through answers to common customer questions.
COMMON QUESTIONS
FREQUENTLY ASKED QUESTIONS
Can\'t find what you are looking for? Reach out directly via email or our inquiry form.
MANUAL & GUIDE
INTERACTIVE ASSEMBLY GUIDE
STEP 01
Wheelbase & Casters
Push the five casters firmly into the star base sockets until they click. Insert the gas lift cylinder into the center hole of the wheelbase, then place the plastic protective sleeve over it.
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PRO TIP
Ensure the casters are pushed all the way in to prevent wobbling.
SHIPPING POLICY
- ✔Standard Delivery: Free on all orders. Shipped via FedEx Ground or UPS Ground. Delivers in 2–5 business days.
- ✔Express Shipping: Optional express/priority shipping is available during inquiry for an additional charge.
- ✔Tracking Information: A shipping confirmation email containing your tracking number will be sent once your order is dispatched.
WARRANTY & RETURNS
- ✔10-Year Frame Warranty: Lifetime support on our heavy-duty steel structural frames, mechanism plate, and wheelbase.
- ✔3-Year Foam & Trim: Full coverage against flattening, cracking, or deterioration of memory foam, PU upholstery, and gas pistons.
- ✔30-Day Free Trial: Try it in your home or office. If it\'s not for you, return it within 30 days for a full, hassle-free refund.